| 1 | Can I still place an order if I don't have a credit/debit card?
Yes you can! Just place your items in the shopping cart and proceed to the checkout in the normal manner. There you will be asked for your preferred method of payment including an option for Bank Transfer and Cheque or Postal Order. All necessary postage and payment details will be given to you there as well.
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| 2 | I won't be home during standard delivery times; Now what?
Registered users have the privilige of having the items delivered to an address different than their card billing address. This enables you to have it delivered at work or with your neighbours for instance. Please do make sure you make those who are going to sign for the goods aware of our terms and conditions.
Should you miss the couriers then they will leave you a calling card with their details so you can either arrange a re-delivery or pick it up from the nearest depot.
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| 3 | Do you have a shop or showroom? I'd like to try a product!
No we don't unfortunately. Most things you need to know about a product prior to ordering are displayed on the website. If you still have questions left then you can e-mail us and we will assist you in making the right choices. Please be as detailed as possible in your queries.
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| 4 | I have a specific medical condition. Will product X suit my needs?
We are not in a position where we can advise on specific medical conditions since it's too subjective and we are not trained to do so. You will have to ask your medical professional about this.
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| 5 | Can I come and pick up a product?
No you can't. We don't have a public warehouse or shop; everything is sent from a central despatch warehouse straight to your door.
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| 6 | Which payment methods do you accept?
You can pay by cheque/postal order, bank transfer or directly online with a credit or debit card (all but Amex). Just follow the steps during checkout and you will be given all necessary payment details.
Please be advised that for security and anti-fraud reasons, some customers might be required to pay by direct bank transfer only.
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| 7 | What is your delivery area?
We ship most models throughout the European Union. Fast delivery is only available within the mainland of the UK. The Benelux countries get their products normally in 2 working days. France and Germany in 3-4 working days and the rest of Europe up to 10 working days. Please be advised that for security and anti-fraud reasons, some customers might be required to pay by direct bank transfer only.
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| 8 | Do you sell replacement batteries?
No, we don't. Polar provides a service where they will replace them for you. Just ring Polar Customer Services on 01926 3103 30 to organise this. For other makes, please consult your manual.
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| 9 | Can I track delivery of my order?
When you purchased the items you had the option of registering your details. If you did that you are a registered customer so you have access to many features of which automated tracking is just one.
Log in by clicking 'My Account' top right. Your e-mail address is your login name and if you don't remember your password, it will send a new one automatically. In your account you will be presented with various options. Choose to view your order history. In each order you will be presented with the current delivery status as well as details to get hold of the courier.
You have all the available information we have right there so you can track and trace yourself. No need to wait till office hours to find out the status!
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| 10 | Does my Polar work on a Mac?
Polar heart rate monitors are not compatible with Macintosh computers. Windows emulating software, such as Virtual PC, can be used to run the software program. However, this will not provide the necessary support for external devices. As a result, it is not possible to use the Polar IR Interface for transferring data between monitor and software. For the same reason, it is not possible to use the IR interface for USB port on Macintosh computers.
The internal interface in Macintosh computers can also not be used, as it uses IrDA protocol in communication and Polar uses it's own protocol in the S610/S710/S810 monitors. Although emulating software can emulate Win95, it is not possible to switch from IrDA to 'direct IR' in Macs, which is required when using the computers internal infrared.
In summary, Polar Precision Performance 3.0 software has been designed for compatibility with Windows based operating systems only. Those with Macintosh computers should be made aware that emulating software will not resolve this incompatibility, due to either an incompatible internal IR interface or the fact that emulating software can only emulate basic devices, i.e. keyboard, mouse, etc, and not the Polar IR Interfaces.
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